How can I withdraw my funds?
For making a withdrawal, simply log in to your account, click on the Banking tab, then on the Withdrawal tab. Enter in the amount you wish to withdraw and click on Next button. Fill in the required fields and then click on Submit button.
Where can I find a status of my withdrawals?
Information regarding your withdrawals is available under the Banking section tab.
How do I withdraw my profits?
Please note that profits are sent separately, and can only be processed to bank account or e-Wallet.
What are the withdrawal charges?
Withdrawal charges vary with the type of account you have.
For VIP account holders every withdrawal is free. Platinum account holders can make 3 withdrawals for free each month. Gold account members can make one withdrawal for free each month. Basic account holders can make one withdrawal for free, with charges each time you withdraw from then on. Please check the Account Types
page and the General Fees document for up to date information.
Please check the General Fees documents available under the Legal section on our website for detailed information on fees applicable.
How do I know the source you processed my withdrawal to?
Withdrawals can only be sent to the deposit source within the deposit amount. If multiple sources were used to deposit, the withdrawals will be sent in accordance to the order of depositing as well as the sums deposited. For further information regarding this matter, feel free to contact our Customer Support
What are the withdrawal processing timeframes?
Withdrawal requests are processed within 24 business hours. Once the funds are sent it may take up to 5 business days for them to arrive to your withdrawal source. We aim to process all withdrawal requests as quickly as possible and without undue delays. However, you will also need to provide documentation to verify your payment method in order to withdraw, which may delay the procedure. In order to avoid delays, please ensure that all verification documentation is up to date before you make your request.
Where can I find my pending withdrawals?
First log in to your account, then navigate to the Banking section tab. After that click on Pending Requests tab, where you will find your pending withdrawals.
Where can I find my previous banking transactions?
eXcentral catalogues all of your previous banking transactions in one place that is easy to view and understand. To view your transactions simply click on the History tab, located in the Banking section.
Are there certain hours for making withdrawal requests?
A withdrawal request can be made at any time. Requests are only processed once all required documentation is verified. We aim to complete all withdrawals as quickly as possible.
Is there a minimum withdrawal amount?
There is no minimum amount for withdrawals made to credit cards, Skrill or Neteller. However, minimum limits apply for withdrawals made by wire transfer: ₣100, $120, €100, £80, ₽7,000.
Is there a maximum withdrawal amount?
Withdrawals are capped at the available funds in your account at the time of the request. This figure will not include any funds currently invested in open trades.
In order to make a deposit, you first need to verify your account.
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