Can I register under a nickname?
While filling up the registration form, all clients need to indicate their real name matching the name indicated in the document, confirming client's identity.
Can I change my username after registration?
Unfortunately, the username cannot be changed.
Can I register without depositing funds?
Yes. There is no obligation to deposit upon registering to eXcentral. Only when you actually want to start trading you may deposit funds.
How can I change the name I registered with?
Due to security reasons, the name on the account can only be updated by the Customer Support agent. Kindly contact our customer support
How can I update the email address and phone number in my account?
In order to change your email address or phone number, please send us an email to [email protected]
with the correct information and after confirming your request over the phone, a customer support
agent will update your data.
How can I change my residential details?
If you changed your residential address, please send us an updated proof of residence to [email protected]
and your account will be updated.
I forgot my password - what do I do?
In order to recover your password, you need to use Forgot Password option on the platform. In case you require additional assistance, please contact our customer support
How do I unsubscribe?
If you wish not receiving any kind of notifications from our platform, please log in to your account, then click on “My Profile”, choose “Change Account Details” and there you can edit your preferences.
In order to make a deposit, you first need to verify your account.
Your file has been rejected. Please contact customer support.
This action is not available for a demo account.
Switch to your live account, add funds and start trading.